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Case study · The Presidency

Performance Management and Citizen Tracker Platform

Geomatix designed, built and operated the platform the Presidency uses to track ministerial deliverables and key performance indicators across federal MDAs against the President’s eight priority areas.

  • Programme supported by UK FCDO
  • Citizens’ Delivery Tracker · April 2024
  • OSGF award · September 2024
  • 8-week build · 2 years’ operation
Client
Central Results Delivery Coordination Unit (CRDCU), The Presidency
Sector
Government · Performance management
Period
2024–2026
Services
Platform design, development, implementation, operation and maintenance
Stand-in image · dashboard illustrative
Results

What the platform handles today.

  1. 600active users, including delivery managers, sector experts and Permanent Secretaries
  2. 450+ministerial deliverables tracked
  3. 2,000+performance indicators tracked
  4. 3,898indicator progress reports submitted in 2024
  5. 3,500+citizen feedback submissions
  6. <24haverage time to resolve a support ticket

Source: Geomatix delivery data (internal), 2024. Programme-level results belong to CRDCU. Geomatix was the platform delivery partner.

The challenge

Ministers signed performance bonds. Their progress lived in spreadsheets.

Ministers signed performance bonds with the President. Deliverables were agreed through cabinet retreats, against eight priority areas.

CRDCU needed one system to collect progress reports from MDAs, review them, and present results to leadership and to the public. Performance data was held in spreadsheets.

The platform had to serve delivery managers inside ministries, desk officers reviewing submissions, leadership preparing quarterly assessments, and citizens who wanted to see progress for themselves.

The shift

From quarterly spreadsheets to one live tracker.

Before · spreadsheets
Quarterly spreadsheetsEach MDA reported in its own format. Files were merged by hand.
After · one live tracker
One live trackerSubmissions, desk review and status by priority area in one platform.
Drag the line, or use the arrow keys, to compare.Spreadsheet and dashboard are illustrative
What we built

A centralised, API-driven platform, delivered in four phases.

The Office of the Secretary to the Government of the Federation chose Geomatix from five firms invited to bid. The contract set an eight-week build, then two years of operation and maintenance. Dashboards and analytics came first, then the workflows, finance, field and citizen modules.

  1. 01
    Phase 1 · See itDashboards and analytics
    • Performance dashboards
    • Analytics across priority areas and MDAs
  2. 02
    Phase 2 · Report itDelivery workflows
    • Results-delivery, deliverables and project-implementation modules
    • Log-frame uploads
    • MDA desk review and approval workflows
  3. 03
    Phase 3 · Act on itExecutive insight and money
    • Executive BI suite with indicator tracking and early warning
    • Budget-release and PFM monitoring
  4. 04
    Phase 4 · Verify itField and citizens
    • Spot-check field monitoring app
    • Knowledge management
    • Citizen feedback mobile app and help desk
    • GIS analytics

Across all phases: an offline intranet mode for MDAs with poor connectivity.

Rollout and handover

The client runs it now.

We migrated performance indices from spreadsheets, ran user acceptance testing and trained CRDCU’s IT staff. Then we handed everything over.

  • Source code
  • iOS and Android apps
  • Documentation
  • System credentials
  • Training for CRDCU IT staff
Citizens’ Delivery Tracker

Citizens can see the deliverables and rate them.

The Presidency publicly launched the upgraded Citizens’ Delivery Tracker on 8 April 2024. Citizens can view ministerial deliverables and KPIs and rate performance.

The Head of CDCU described citizen feedback as one of three inputs into quarterly ministerial assessments.

  1. Input 1Ministerial submissions
  2. Input 2Expert review
  3. Input 3Citizen feedback

Sources: TheCable, “FG launches citizens' delivery tracker to hold ministers accountable” (opens in a new tab) (8 Apr 2024); Nairametrics, “FG launches citizens app to track ministers' performances” (opens in a new tab) (8 Apr 2024); Blueprint, “Presidency unveils Citizens' Delivery Tracker App to monitor MDAs' performance” (opens in a new tab) (8 Apr 2024).

Illustrative screen · deliverable text invented

Recognition and technology

Recognition, programme support and the stack.

Programme
Programme supported by the UK Foreign, Commonwealth & Development Office.
Technology
  • React
  • Node.js
  • PostgreSQL
  • REST APIs
  • iOS and Android apps
  • GIS analytics
  • Cloud infrastructure
  • Offline intranet mode
Gallery

On screen and in the field.

Dashboard, sensitive data blurred
Citizen app on a phone
Training session with CRDCU staff

Stand-in images · screenshots need CRDCU clearance

Sources

Where these figures were reported.

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